LITLOT Return Policy

Welcome to Lit-lot! We strive to provide you with a satisfying shopping experience. Please take a moment to familiarize yourself with our return policy.

1. Returns

If you are not completely satisfied with your purchase, we are here to assist you.

1.1 Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.

1.2 Timeframe for Returns

You have 30 calendar days from the date of receiving your item to request a return.

1.3 How to Initiate a Return

To initiate a return, please contact our customer service at pervaizs124@gmail.com with your order number and the reason for the return. Our dedicated team will guide you through the return process.

1.4 Shipping Costs for Returns

The customer is responsible for covering the shipping costs associated with returning an item. Please note that shipping costs are non-refundable.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.1 Refund Process

If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, depending on your card issuer's policies.

2.2 Exclusions

There are certain items that are non-refundable, including personalized items and gift cards.

3. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please contact us immediately. We will work with you to provide a prompt replacement or refund.

4. Contact Us

If you have any questions regarding our return policy or need assistance with returning an item, please visit our website at www.litlot.com.pk.

We reserve the right to update and modify our return policy at any time. Please check our website regularly for any changes.

Thank you for shopping with Lit-lot!